More work done.
More value from every plan.

Find what holds customers back. Help them move forward. Choose the FullSession plan that puts your next move into action.

One agent. The whole customer journey.

Stop paying separately for
every part of the customer journey.

Win the next customer.Resolve the next question.Get the next user to value.

Max brings support, sales and hands-on Customer Success into one AI plan.

Max

Support, sales and Customer Success in one AI plan

$99

/ month minimum

$0.29per request, fixed, across support, sales and Customer Success

$99 monthly minimum, credited toward your requests.

No seat feesNo MAU feesNo second subscription for adoption

See Max work in your product

What's included

Full Desk app and shared inbox
Human chat and supported integrations
Personal onboarding and guidance
Feature discovery and supported actions
User context and remembered progress
Behavioral analytics, dashboards and reporting

Price your month

How many requests will Max handle?

Requests per month

No per-app feesNo per-lead surchargeNo extra charges for retries

Your monthly price

$290

/ month

1,000 requests × $0.29 = $290

You pay $99 or your request charges, whichever is higher. The minimum is credited, not added on top.

What counts as a request?

One user request with a delivered answer or completed action counts once. Internal model calls, tool steps and retries do not add charges. A conversation can contain multiple requests. Failed requests without delivered help and human-only chat do not count.

Spending limit and billing terms

Your workspace owner sets the spending limit. Unused allowance expires monthly. Taxes, optional Core plans and separately agreed services are excluded.

Enterprise

Your scope. Your agreement.

Custom

Plan a deployment around your applications, procurement requirements and committed usage.

Bespoke setup and third-party subscriptions are scoped separately.

Discuss your requirements

Tailored to your deployment

Application and integration requirements
Security and governance requirements
Deployment scope and commercial terms

Why Max

Your user is the blueprint.

Guidance follows each person's role, goals, history and progress, so the next step is theirs. No static tour or checklist built for an imaginary average user.

RoleWho they are
GoalWhat they came to do
ProgressWhat is already done
Next actionWhat Max helps with now

Explore Digital Adoption →

Maya

Role: Ops lead, workspace admin
Goal: Weekly reporting for her team
Progress: Connected a sourceBuilt a first report

Next action from Max

“Your weekly report is ready. Want me to invite your team and send it every Monday?”

Invite & scheduleNot now

Support, sales and Customer Success

From question to completed task.

Max answers in context, guides the next step and completes supported actions within the permissions you set. When a person joins, the conversation continues.

Explore Support & Sales Desk →

Max and Daleel skills

Ask. Approve. Done.

Max helps your customers. Daleel helps your team. Both can investigate, guide and complete supported work within your permissions and approval policy.

Meet Daleel →

Setup: connect your knowledge and application context. Daleel helps your team establish the application map; your application MCP enables supported actions under your permissions. We confirm setup and integration scope with you.

The FullSession advantage

Help the user.
Keep improving the product.

Enterprise-grade CX/UX insight at mid-market pricing. Measure what people do, inspect the moment behind it, then improve the product with your team in control.

Included with Max
Measure behavior
Track activation, adoption, conversion and retention. Build the charts, dashboards and reports your business needs.
With an optional Core CX/UX plan
Inspect the evidence
Open the session behind the signal. Core adds session replay, heatmaps and funnels, with Lift AI on Professional.
Daleel · deployment and usage terms by agreement
Improve with human control
Daleel investigates, prepares an improvement and carries out supported changes under your approval policy. Your team decides.

Find it. Fix it. Prove it. Repeat.

Analytics measure connected events and captured behavior within your configured scope. Recordings depend on your Core plan, capture settings and retention.

See Max work in your product.

Bring one journey, your application scope and expected volume. We will walk through Max on it and confirm setup with you.

Book a demo Discuss Enterprise requirements

$99 monthly minimum · $0.29 per request

Workforce · Detect and Coach

Choose the scope.
Find the rework worth fixing.

Detect is priced by team and application scope. Add Coach for the employees who need guidance.

Detect: team scope · Coach: coached employees

Detect Team

For understanding rework within one team

$1,100

/ team / month

Billed monthly

Up to 50 employees
2 supported apps · unlimited processes

Request a Rework Snapshot

What's included

Process inventory and ranked rework findings
Weekly findings with session evidence
Error telemetry
Post-fix validation

Detect Business

For following work across apps and coordinating teams

$2,400

/ team / month

Billed monthly

Up to 150 employees
5 supported apps · unlimited processes

Discuss my team

Everything in Team. Plus

Cross-app handoff analysis
Multi-team rollups
SSO/SAML and audit log
API/MCP access

Detect Enterprise

For an organisation-wide programme

From $60,000

/ year

Annual agreement

Organisation-wide scope
Teams and applications agreed with you

Discuss organisation scope

Everything in Business. Plus

Unlimited teams and apps within agreed scope
Custom retention
Named success contact
Security and procurement review

Detect measures processes within the agreed employee and application scope. Coach is a separate add-on. Enterprise is scoped by organisation and remains an annual agreement.

Start with a Rework Snapshot. Free.

Two weeks. One team. One supported browser app. Get a process inventory and ranked rework findings with the evidence attached. We confirm the scope and schedule with you.

Request a Snapshot

Coach

Add guidance
where employees need it.

Coach brings approved guidance into the workflow. Add it for selected employees on a team using Detect.

Requires Detect on the same team.

Discuss Coach

$11 / coached employee / month

Monthly billing · first 250 employees

Rates apply by band
Coached employees	Per employee / month
First 250	$11
Next 750	$8.50
Above 1,000	$6.50

Guidance approved before release. Assistance triggered by evidence. Effect measurement and controls to turn Coach off by team or app.

The lower rate applies to employees in that band. Earlier employees keep their original band rate.

Need more employees or apps in scope?

Expand the selected Detect plan without changing its feature set.

Employee scope

+$250

Per additional 50 employees
Per team / month

Supported applications

+$400

Per additional supported app
Per team / month

What if my application is outside the supported catalogue?

Custom app builds start at $20,000 one time, plus $400 per month. We confirm the application's requirements and the full scope before you commit.

Check application coverage

Example configuration · annual billing

40 employees. Four supported apps.

One team on Detect Team, with two additional apps. The example uses list prices and assumes all four applications are supported.

Detect Team: $900 / month
Two additional apps: $800 / month
Detect total: $1,700 / month

$20,400 per year.

See the Coach addition

Coach for 40 employees at $9 each adds $360 per month, billed annually. Detect plus Coach would total $2,060 per month, or $24,720 per year.

A clear scope before you commit.

What counts as a team?

We scope the group whose processes you want to analyse together, including its employee population and supported apps. We agree the boundaries before you subscribe, especially where employees or applications are shared across teams.

Which applications are supported?

Workforce uses a browser extension to observe work in supported browser applications. Tell us which apps and processes matter to your team so we can confirm coverage. Desktop applications and work outside the browser are not captured.

When do I need Business rather than Team?

Choose Business when you need cross-app handoff analysis, multi-team rollups, SSO/SAML, audit logs or API/MCP access. Adding employee or application scope to Team increases its allowance; it does not add Business features.

Can I buy Coach without Detect?

No. Coach requires Detect on the same team. You can scope Detect without adding Coach. Discuss the workflows you want to guide and your application requirements with us.

How do employee and application additions work?

Employee scope expands in blocks of 50, at $250 per team per month. Additional supported applications cost $400 per app per month. The plan keeps its existing features. We confirm your billing terms and application scope in the proposal.

What will we get from the Rework Snapshot?

A two-week review of one team in one supported browser app. The readout gives you the process inventory, ranked rework findings and the evidence behind them. We confirm deployment, coverage and the schedule before it begins.

How is access to individual sessions controlled?

Reports are aggregate by default. Business and Enterprise include controlled individual-session access, requiring elevated permission, a stated reason and an audit entry.

Start with the process you want to improve.

Discuss my workflow

Plans that make the next insight easier to act on

Start free. Scale session volume, retention, AI analysis, and governance without changing platforms.

Monthly

Annual · Save 20%

Free

For discovering what users do

/ month

A complete starting point for small sites and first experiments.

Start free

WHAT'S INCLUDED

1,000 monthly sessions

Unlimited heatmaps

Session replay

Basic funnel analysis

Growth

For teams building a repeatable habit

$49

/ month

Start free

EVERYTHING IN FREE. PLUS

4-month Data Retention

Unlimited Seats + Domains

Session Replay, Heatmaps, Funnels

Feedback + Error Reporting

Custom Events + User Attributes

Monthly/Annual, 14d Free Trial

MCP Server / LLM Access

Professional

For teams acting on insight every week

$349

/ month

Get a Demo

EVERYTHING IN GROWTH. PLUS

8-Month Data Retention

Session Replay, Heatmaps, Funnels

Feedback + Error Reporting

Custom Events + User Attributes

Lift AI: Analyze, Predict, Validate

Monthly/Annual, 14d Free Trial

MCP Server / LLM Access

Enterprise

For scale, control, and assurance

Custom

Flexible volume and governance for complex organizations.

Get a Demo

EVERYTHING IN PROFESSIONAL. PLUS

Custom Retention (15-month+)

SSO/SAML + RBAC + Audit Logs

Uptime SLA + Security Reviews

Annual Commit + Free Pilot

MCP Server / LLM Access

Compare plans in detail

Feature-by-feature across Free, Growth, Professional, and Enterprise same billing period as above.

Show only differences between Growth, Professional & Enterprise.

Free

Growth

Professional

Enterprise

Usage & Limits

Monthly Sessions

1000

10k / 25k / 50k

100k / 150k / 200k / 250k / 500k / 750k

500k+

Data retention

30 days

4 months

8 months

15 months+

Seats

Unlimited

Domains

Unlimited

Lift AI

(Fair Use)

MCP Server

AI Filter Assistant

Capture and Data Management

Session Replay

Live Sessions (Real-time view)

Tracking Rules (Pages & URLs)

Recording Rules (Conditional capture)

Share & Export

Feature Tagging / Labels

Identify API (User identity)

Events API (Custom events)

User Attributes (Custom properties)

Segmentation & Targeting

Filters & User Segmentation

Saved Segments

Sequence-based Segments

Segment by Friction Signals

Segment by Errors & Performance

Funnels, Conversion & Trends

Funnels

User Journey (Sankey)

Goals & Conversions

Funnel Conversion Analysis

Funnel Trends

Effort Analysis

User Trends

Campaign (UTM) Analytics

Dashboards & Diagnostics

Pre-built Dashboards (Overview)

Pre-built Dashboards (Engagement, Errors & Performance)

Custom Dashboards

Custom Charts (KPI, Timeseries, Breakdown, Table)

Compare to Previous Period

Dashboard Templates

CSV Export (per card, up to 10K rows)

Dashboard Layout Editing & Sharing (private/team)

Frustration Signals

Frustration Clicks (Rage/Dead/Error)

User Trends Console & Network Errors

Track Page Performance

Top Issues (Conversion impact)

Form Analytics (Field friction)

Event Metrics Overview

Developer Tools (Console, Network, Performance)

Alerts & Workflow

User Friction Alert System (Alerts)

Friction Alerts

Error Alerts

Pinned Sessions

Governance & Security

Single Sign-On (SSO / SAML)

Governance package ‍add-on

Role-Based Access Controls (RBAC)

Governance package ‍add-on

Audit Logs

Governance package ‍add-on

SLA

Support & Services

Reliable Customer Support

Email Support

Live Chat Support

Technical Support

Priority Support

Dedicated Onboarding Specialist

Custom Invoicing

w/ annual billing

Service Level Agreement (SLA)

Full price list and plan facts

Free includes 1,000 sessions per month on web and mobile. Annual plans are billed once per year at the total shown; the per-month figure is for comparison. Growth and Professional annual plans are 20% below monthly; Enterprise annual plans are 15% below. Prices verified 16 September 2026.

Web plans: monthly and annual pricing (USD)
Plan	Sessions per month	Monthly billing	Annual billing, per month	Annual billing, total per year
Free	1,000	$0	$0	$0
Growth	10,000	$49	$39.20	$470.40
Growth	25,000	$99	$79.20	$950.40
Growth	50,000	$199	$159.20	$1,910.40
Professional	100,000	$349	$279.20	$3,350.40
Professional	150,000	$499	$399.20	$4,790.40
Professional	200,000	$649	$519.20	$6,230.40
Professional	250,000	$799	$639.20	$7,670.40
Professional	500,000	$1,399	$1,119.20	$13,430.40
Professional	750,000	$2,099	$1,679.20	$20,150.40
Enterprise	500,000	$1,499	$1,274.15	$15,289.80
Enterprise	750,000	$2,229	$1,894.65	$22,735.80
Enterprise	1,000,000	$2,999	$2,549.15	$30,589.80
Enterprise	1,500,000	$4,999	$4,249.15	$50,989.80
Enterprise	2,000,000	$6,999	$5,949.15	$71,389.80

Mobile plans: monthly and annual pricing (USD)
Plan	Sessions per month	Monthly billing	Annual billing, per month	Annual billing, total per year
Free	1,000	$0	$0	$0
Growth	10,000	$109	$87.20	$1,046.40
Growth	25,000	$169	$135.20	$1,622.40
Growth	50,000	$299	$239.20	$2,870.40
Professional	100,000	$509	$407.20	$4,886.40
Professional	150,000	$669	$535.20	$6,422.40
Professional	200,000	$829	$663.20	$7,958.40
Professional	250,000	$999	$799.20	$9,590.40
Professional	500,000	$1,749	$1,399.20	$16,790.40
Professional	750,000	$2,529	$2,023.20	$24,278.40
Enterprise	500,000	$1,749	$1,486.65	$17,839.80
Enterprise	750,000	$2,529	$2,149.65	$25,795.80
Enterprise	1,000,000	$3,399	$2,889.15	$34,669.80
Enterprise	1,500,000	$5,499	$4,674.15	$56,089.80
Enterprise	2,000,000	$7,699	$6,544.15	$78,529.80

Professional and Enterprise overlap at 500,000 and 750,000 sessions. Enterprise includes 15+ months of data retention (Professional: 8 months), SSO/SAML, role-based access controls and audit logs (available on Professional as the Governance package add-on), a service level agreement, priority support, and custom invoicing on any billing term.

Features by plan
Feature	Free	Growth	Professional	Enterprise
Monthly sessions	1,000	10k / 25k / 50k	100k to 750k	500k+
Data retention	30 days	4 months	8 months	15 months+
Seats	2	Unlimited	Unlimited	Unlimited
Domains	1	Unlimited	Unlimited	Unlimited
Lift AI	Not included	Not included	Included (fair use)	Included (fair use)
MCP Server	Not included	Included	Included	Included
AI Filter Assistant	Not included	Included	Included	Included
Session Replay	Included	Included	Included	Included
Live Sessions (real-time view)	Included	Included	Included	Included
Tracking Rules (pages and URLs)	Included	Included	Included	Included
Recording Rules (conditional capture)	Not included	Included	Included	Included
Share and Export	Included	Included	Included	Included
Feature Tagging / Labels	Not included	Included	Included	Included
Identify API (user identity)	Not included	Included	Included	Included
Events API (custom events)	Not included	Included	Included	Included
User Attributes (custom properties)	Not included	Included	Included	Included
Filters and User Segmentation	Included	Included	Included	Included
Saved Segments	Included	Included	Included	Included
Sequence-based Segments	Not included	Included	Included	Included
Segment by Friction Signals	Not included	Included	Included	Included
Segment by Errors and Performance	Not included	Included	Included	Included
Funnels	Not included	Included	Included	Included
User Journey (Sankey)	Not included	Not included	Included	Included
Goals and Conversions	Not included	Included	Included	Included
Funnel Conversion Analysis	Not included	Included	Included	Included
Funnel Trends	Not included	Included	Included	Included
Effort Analysis	Not included	Included	Included	Included
User Trends	Included	Included	Included	Included
Campaign (UTM) Analytics	Not included	Included	Included	Included
Pre-built Dashboards (Overview)	Included	Included	Included	Included
Pre-built Dashboards (Engagement, Errors and Performance)	Not included	Included	Included	Included
Custom Dashboards	Not included	Included	Included	Included
Custom Charts (KPI, Timeseries, Breakdown, Table)	Not included	Included	Included	Included
Compare to Previous Period	Not included	Included	Included	Included
Dashboard Templates	Not included	Included	Included	Included
CSV Export (per card, up to 10K rows)	Not included	Included	Included	Included
Dashboard Layout Editing and Sharing	Not included	Included	Included	Included
Frustration Signals	Not included	Included	Included	Included
Frustration Clicks (rage, dead, error)	Not included	Included	Included	Included
Console and Network Errors	Included	Included	Included	Included
Track Page Performance	Included	Included	Included	Included
Top Issues (conversion impact)	Not included	Included	Included	Included
Form Analytics (field friction)	Not included	Included	Included	Included
Event Metrics Overview	Included	Included	Included	Included
Developer Tools (console, network, performance)	Not included	Included	Included	Included
User Friction Alert System	Not included	Included	Included	Included
Friction Alerts	Not included	Included	Included	Included
Error Alerts	Not included	Included	Included	Included
Pinned Sessions	Included	Included	Included	Included
Single Sign-On (SSO / SAML)	Not included	Not included	Governance package add-on	Included
Role-Based Access Controls (RBAC)	Not included	Not included	Governance package add-on	Included
Audit Logs	Not included	Not included	Governance package add-on	Included
Service Level Agreement (SLA)	Not included	Not included	Not included	Included
Priority Support	Not included	Not included	Not included	Included
Dedicated Onboarding Specialist	Not included	Not included	Included	Included
Custom Invoicing	Not included	Not included	With annual billing	Included

Enterprise-ready governance, built in

FullSession is built for security and governance, not around it. Masking and blocking happen at capture, in the visitor's browser, so protected values never reach FullSession.

Learn More

Teams use FullSession to turn behavior into proven outcomes.

"FullSession shows us exactly where users get stuck without digging through hours of recordings. It’s where we start when we know there’s something wrong and needs fixed. It was easy to launch and the FullSession team is super responsive and helpful."