Solution · Forms & Portals
High-stakes form analytics for journeys that cannot fail
See why users abandon application, claim, and enrollment forms. Watch what they experienced, fix hidden issues fast, and protect your most critical journeys without compromising privacy.
Track completion and abandonment across every step of your most important forms.
See the real user experience behind errors, timeouts, and confusing fields.
Give Product, CX, Engineering, and Compliance one view of what’s really happening.
Monitor application, claim, and enrollment forms with behavior and error analytics in one place.
OUTCOMES
Protect completion and reduce silent form failures
FullSession helps you understand why high-stakes forms fail, so you can reduce abandonment, resolve issues faster, and protect revenue and trust.
Fewer abandoned applications and claims
See exactly where people drop out of long, multi-step forms and fix the friction causing them to give up.
Faster resolution of blocking issues
Catch validation errors, timeouts, and edge-case failures with session replays and error context attached.
Lower risk and better customer experience
Monitor critical forms like an early-warning system so you can fix issues before they flood support or damage trust.
First 7 days Forms & Portals Playbook
Day 1: Identify your highest-stakes form (claim/application/enrollment) and define “complete” + key failure events.
Day 2: Build a step funnel (page/section/submission) and baseline completion + abandonment by step.
Day 3: Segment by device/browser/region; find the step with the highest abandonment + error density.
Day 4: Watch sessions behind failures; tag the dominant causes (validation loops, confusing fields, timeouts).
Day 5: Ship 1–2 fixes with minimal risk (field help text, inline validation, save/restore, clearer errors).
Day 6: Confirm privacy/governance settings still meet requirements after changes; re-check masking/blocked elements.
Day 7: Re-measure completion and error rate on the fixed step(s); document “top blockers” for week 2.
TEAMS
Built for teams responsible for critical digital journeys
If your forms decide whether someone gets approved, covered, or enrolled, FullSession helps your teams keep those journeys healthy.
Digital product & CX
Understand where users struggle in online applications, claims, and enrollment flows, then prioritize fixes based on impact.
Product managers for forms
See step-by-step completion and abandonment, and watch the sessions behind confusing questions or broken logic.
Engineering & platform owners
Tie validation errors, API failures, and timeouts directly to user sessions so you can reproduce and resolve issues quickly.
Compliance & risk partners
Analyze critical forms with privacy controls in place—see the journey without exposing sensitive values or regulated data.
How it works
See every step of the form—and the behavior behind it
Map your critical forms, see where users struggle, and monitor completion and errors over time.
Map and monitor every step of the form
Define your high-stakes form journey—start, steps, and submission—and track completion, abandonment, and time-to-complete for each step in one view.
See errors and confusion as users experience them
Click into any step to watch session replays, see error events, and review where users hesitate, re-enter data, or rage-click. Understand what they saw when the form “felt broken.
Use Lift AI to fix & monitor critical forms over time
Let Lift AI help you fix your critical forms and—then monitor completion, errors, and abandonment so problems don’t quietly return.
USE CASES
Support every high-stakes journey, from applications to claims
Financial applications
Reduce abandonment in loan, credit card, and account applications by finding the steps, questions, and errors that cause people to give up.
Insurance quotes and claims
See how policyholders move through quote and claim flows, where they get stuck, and which issues drive calls and escalations.
Healthcare and benefits enrollment
Monitor enrollment forms and portals so patients and members can complete critical steps without confusion or technical failures.
Government and public services
Help citizens complete applications and requests online by identifying friction points in long, multi-step forms and fixing them with evidence.
Privacy & compliance
Analyze sensitive forms without exposing sensitive data
High-stakes forms often involve financial, health, or personal information. FullSession is built so you can understand journeys while respecting privacy and compliance requirements
Mask sensitive fields and values by default
Configure masking so passwords, account numbers, health details, and other sensitive inputs are never visible in replays.
Use selective capture for critical journeys
Control which pages and elements are recorded to focus on behavior that matters without over-collecting data.
Align with internal governance and regulators
Work with legal and compliance to define what is captured so analytics supports, rather than undermines, your obligations.
Review security and data processing details
Use documented security and DPA resources to understand how FullSession handles data in high-stakes environments.
CUSTOMER INSIGHT
“We knew our application form was being abandoned, but not why. With FullSession we saw where people got stuck, the errors they hit, and the sessions behind each drop-off so we could fix the real issues.”
What is high-stakes form analytics?
High-stakes form analytics helps you understand how users move through critical application, claim, and enrollment forms—where they complete, where they abandon, and what they experienced along the way.
With FullSession, you combine funnels, session replay, heatmaps, and error context to get both the numbers and the behavior behind them. That makes it easier to protect completion, reduce abandonment, and support regulatory and business outcomes.
Your most important forms can’t quietly fail
See why users abandon applications, claims, and enrollment forms, fix the issues that matter most, and protect every critical journey with behavior analytics built for high-stakes flows.
High-stakes form analytics FAQ
Answers to common questions about analyzing sensitive, business-critical forms with FullSession.
What counts as a high-stakes form?
High-stakes forms are journeys where a failed or abandoned submission has real consequences—like loan and account applications, insurance quotes and claims, healthcare and benefits enrollment, or government service requests. These forms can’t quietly fail without impacting your customers and your business.
Can I use FullSession on forms that collect sensitive financial or health data?
Yes—when configured correctly. FullSession supports masking and selective capture so sensitive values are never visible in replays or analytics. You can work with your legal and compliance teams to define which elements are recorded and which are always protected.
Will analyzing high-stakes forms slow down our site or forms?
FullSession is designed to minimize performance impact. It records the events needed to reconstruct behavior, not full-screen video for every interaction. You can test in your own environment, but the goal is to keep forms fast while providing enough context to debug issues.
Does FullSession work with multi-step and embedded forms?
Yes. You can track multi-step flows as funnels and capture behavior across pages or embedded components. Many teams use FullSession alongside existing form vendors or platforms, using behavior data to understand where those experiences break down.
How long does it take to start seeing insights on our forms?
Once implemented, you’ll start seeing behavior, funnels, and replays for high-stakes forms as traffic flows through them. Most teams begin with one or two key forms, identify a few high-impact fixes, and then expand coverage as they see results.