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The ActivTrak alternative for capacity you can put to work.
Looking for an ActivTrak alternative? FullSession Workforce finds repeated work inside your internal web applications, estimates the operating cost and helps employees complete the task with fewer repeat touches.
Process intelligence. In-app coaching. Measured improvement. Detect covers the analysis scope; Coach is priced by coached employee and requires Detect.
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From the first finding to the next completed task.
FullSession combines the evidence to find costly work, the guidance to improve it and the measures to show what changed. Here is how the capabilities and operating requirements compare.
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Comparison sources · checked 22 September 2026. Competitor descriptions refer to the linked product and documentation pages. Compare the relevant product, package and deployment.
1. ActivTrak product overview ↗ 2. ActivTrak Workflow ↗ 3. ActivTrak product and deployment FAQ ↗An invoice exception should not need three passes.
An invoice fails a match. The employee checks the supplier portal, returns to the ERP, re-enters a detail and hits the same exception again. Find the repeated loop and help the next case follow the correct resolution path.
Trace the exception through the approved browser ERP, supplier portal and resolution queue.
Combine observed repeat handling time with the exception frequency and visible loaded-cost assumptions.
Coach the approved exception procedure beside the relevant field. Keep the finance approval step in place. Then compare equivalent exception types for touches, repeat submissions and observed handling effort.
Make the recurring task the unit of improvement.
FullSession Workforce helps operations leaders recover capacity by removing repeated work from internal web workflows. Detect identifies the repeat task and its estimated cost. Coach helps employees follow a better approved path. Measure the change through touches and effort per completed case, with required quality checks intact.
Why choose FullSession over ActivTrak?
Find the exception that keeps coming back. Change the step that causes another pass. Measure effort per completed case, with quality intact.
One problem. One intervention. One measure.
A finding with an operating cost, an intervention employees can use and follow-up on the same process.
Operations gets the task to improve; Finance gets inspectable cost inputs; IT gets a controlled deployment. All three can inspect the same work.
Illustrative workflow; no promised savings or customer result.
Detect + Coach + re-measure.
01 Trace
Trace the recurring problem to the steps and evidence behind it.
02 Price
Combine observed repeat effort, frequency and the customer’s loaded-cost assumption.
03 Coach
Bring the approved procedure into the application beside the task.
04 Prove
Compare equivalent cases for repeat touches and handling effort after the change.
Keep required quality checks intact. Changes depend on the approved workflow and permissions.
See Detect + Coach in action
Start with a useful workflow. Build the scope around it.
01 · Set the capture boundary.
Select the team and approved browser apps. Configure capture, masking, reporting access and retention, then deploy the extension.
02 · Connect the finding to an action.
Validate the evidence and baseline. Add the approved procedure for Coach, and name the application or process owner for other changes.
03 · Agree how improvement is measured.
Choose comparable cases, repeat-touch and handling-effort measures, and the quality checks that remain part of the process.
Protect captured information
Limit observation to approved applications and configure masking and retention for the process. Keep client or business scopes clearly defined.
Control access to evidence
Use role-based access. Individual-session review on Detect Business and Enterprise requires elevated permission, a stated reason and an audit entry.
Detect for the work. Coach for the employees who need help.
Scope Detect by team, application and process. Add Coach by coached employee. Include access controls, retention, deployment and support in the proposal. Coach is paired with Detect.
Small repeated steps. A cost worth changing.
Repeat work per case
2 minutes
A repeat lookup may take minutes. Across thousands of cases, that effort becomes capacity your team could put elsewhere.
Cases with that repeat work
3,000 / month
At this illustrative volume, two minutes of repeat work adds up to 100 hours of repeated effort each month.
Loaded hourly cost
$45
Use your own loaded-cost assumption. The model gives Operations the task to change and Finance an estimate it can inspect.
ILLUSTRATIVE INPUTS · NOT A CUSTOMER RESULT. 2 ÷ 60 × 3,000 × $45 = $4,500 estimated monthly cost of that effort. This is the opportunity to investigate. Measured improvement and realized financial benefit are assessed after the change.
Explore plansSee what changes for your part of the business.
Operations needs a better process. Finance needs a credible value case. IT needs a controlled deployment. FullSession connects those questions to the same work. ONE FINDING. ANSWERS FOR THE BUYING TEAM.
Find repeated supplier lookups and resubmissions. Improve the exception path.
Price repeat handling effort and track the capacity released across comparable periods.
Define capture and access for finance web applications and supplier portals.
Assign the AP or reconciliation fix to the right owner. Compare equivalent close periods after the intervention, with required checks intact.
What you need to know about FullSession.
Value, implementation, coaching and the details your buying team needs.
Why choose FullSession as an ActivTrak alternative?
Choose FullSession when the buying goal is to reduce the work required to complete a case. Detect identifies repeat lookups, re-entry and exception loops, then connects their cost to a specific intervention. Coach helps employees carry out the better path. The result is evaluated in the process: touches, repeat submissions and handling effort.
How does FullSession help us handle more volume with the same team?
Repeated tasks consume capacity on every case. FullSession identifies that recurring effort, helps you change the handling path and measures the work required afterward. The recovered capacity can support more volume, slower hiring or coverage for attrition. Use the measured workflow change and your demand assumptions to plan the operational impact.
Does FullSession measure process performance or score employees?
The improvement story centers on process performance: which task repeats, what it costs and how to improve it. Managers work from process and team findings. When a specific investigation needs individual-session evidence, Detect Business and Enterprise provide gated access with elevated permission, a reason and an audit entry.
What does deployment involve?
Choose the team and browser applications, configure capture and masking, and deploy the Workforce extension. Validate a representative workflow and its evidence, then establish the baseline. For Coach, supply the approved procedure and define where guidance belongs. Your application owner handles configuration changes when the finding calls for one.
How does FullSession calculate the cost of rework?
The estimate combines repeated handling effort, occurrence volume and your loaded hourly cost. For example, two minutes of repeat work on 3,000 cases represents 100 hours; at a $45 loaded hourly cost, that is $4,500 in estimated monthly effort. Those are illustrative inputs, not a customer result or a promised saving. The follow-up measures how the workflow actually changed.
How does FullSession protect sensitive information?
Define the approved applications and capture boundaries, apply masking and set retention for the process. Control who can inspect the evidence. Individual-session access in Detect Business and Enterprise requires elevated permission, a reason and an audit entry. Review your identity, residency and DPA requirements as part of the deployment.
What is included in a Workforce proposal?
The proposal scopes Detect for the teams, applications and processes to analyze, then adds Coach for the employees receiving in-app guidance. Coach requires Detect. Include the deployment, access controls, retention and support requirements so the package matches the work you need to improve.
Which applications does FullSession Workforce cover?
FullSession observes approved browser-based internal applications and the work between them. Scope the relevant CRM, operations portal, browser ERP or other internal web workflow during setup. If a process includes desktop tools or phone work, identify those steps separately so the measures describe the evidence actually captured.
See the finding. Watch Coach help. Inspect the result.
See FullSession turn a recurring workflow problem into a practical improvement. Talk about your goals during a Workforce demo.
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