The Intercom alternative that sees the session and does the step.

Q: How much do Intercom and Fin cost?

Fin is $0.99 per outcome, with a 50-outcome monthly minimum on Fin standalone. The Intercom helpdesk adds $29, $85 or $132 per seat a month, and qualified leads are $9.99 each. On the Desk, human chat is free and unlimited on every plan; the only meter is conversations Max handles. Growth is $349 a month billed annually for 1,500 of them.

Q: Do we have to move the whole team off Intercom at once?

No. Start on Desk Free, put Max on one site or app, and move the inbox when your team is ready. Your docs, site, pricing pages and knowledge base become Max's sources.

Q: How do we compare the Desk with Fin fairly?

Bring a real conversation from last month. In the demo, see the session behind it, what Max would answer and what it would do in your app. Then enter the Fin outcome count from your own invoice in the Desk calculator, so the comparison uses your numbers, not ours.

Max answers questions and co-drives tasks in your app. Your team takes over in one inbox. Human chat is free. Add Core CX / UX for session recording from $39.20/mo, billed annually.

Request a Demo

$0.29 per request across support, sales and Customer Success. One shared $99 monthly minimum. No seat fees or MAU fees.

Compare the conversation. Then compare the bill.

Both put an AI agent in front of your customers. Compare what it can see, what it can do in your product, and what the whole setup costs.

Swipe to compare the platforms →

What matters

See what the customer did

The session behind the question

Add Core CX / UX to Max for session recordings: the pages, clicks and errors behind each question.

Fullstory's documented Fin integration supplies summaries of the customer's recent session, priced separately by Fullstory.

Co-driving

Help inside your product

Max can complete tasks or co-drive and show the steps in your app while the customer watches.

Fin does not offer co-driving. Product Tours are authored separately.

Pricing model

What the meter counts

$0.29 per billable request across support, sales and Customer Success. One shared $99 monthly minimum, fully credited toward requests. No seat, MAU or per-app fees. No per-lead surcharge. Human-only chat is free.

$0.99 per Fin outcome, with a 50-outcome monthly minimum on Fin standalone, plus $29 to $132 per helpdesk seat a month. Qualified leads are $9.99 each.

Team cost

Who needs a seat

No seat fees. The Desk inbox, assignment, internal notes and @mentions are included.

Every agent on the Intercom helpdesk is a paid seat. Fin itself needs no seat.

Privacy & governance

Capture and access controls

Sensitive inputs are masked at capture by default. SSO/SAML, custom roles, an audit log, a security review and a DPA on Enterprise.

Intercom documents its security controls by plan. Adding session capture through Fullstory brings a second vendor into your security review.

Helpdesk & data

Where answers come from

Answers from your docs, website, pricing and knowledge base, with supported MCP connections. Max also runs inside supported helpdesks, including Zendesk, HubSpot and Freshdesk.

Fin answers from your knowledge content, connects to data through APIs and MCP, and runs on Zendesk, Salesforce, Freshdesk and HubSpot.

Setup

From install to first answer

One tracker runs the chat widget and optional Core CX / UX recording. Add sources, office hours and page rules.

Install the Messenger, connect knowledge content and configure Fin's Procedures. Session context needs a separate Fullstory install.

Cost of context

Giving the AI the session

Core CX / UX add-on, from $39.20/mo billed annually.

A Fullstory contract. Fullstory is quote-only; Vendr reports a median of $28,240 a year.

Checked October 16, 2026. USD; Intercom seat prices billed annually. Sources: Intercom and Fin pricing, Fullstory Fin integration, Vendr: Fullstory, Desk pricing.

Co-driving

Fin tells the customer, or acts out of sight. Max does it in front of them.

Max does the steps in your app while the customer watches, and hands control back at any moment. The customer sees the right screen, the right field and the finished step, so nobody switches between a chat window and the product.

Real footage of co-driving inside FullSession: the agent opens Create Alert, fills in each field and saves while you watch. Max works the same way in your app.

Intercom, as documented on October 16, 2026

Fin answers in the Messenger and takes actions through Procedures and connected systems. Product Tours are written separately. We found no documentation of Fin operating your product on screen.

FullSession Support & Sales Desk

Max answers from your docs, or co-drives the fix while the customer watches. When a person takes over, the conversation comes along. Add Core CX / UX for recordings.

Session context

Add session recording for less.

Add Core CX / UX to Max from $39.20/mo, billed annually. Fullstory's Fin integration adds session summaries; Vendr reports a median Fullstory contract of $28,240/year.

Example month: 1,500 conversations, assumed to contain one billable Max request each; 1,050 billable Fin service outcomes and 10 Intercom helpdesk seats. These are scenario assumptions, not a measured result.

FullSession Max + Core CX / UX1,500 requests × $0.29 + $39.20 Core recording
$474.20per month
Intercom helpdesk and Fin1,050 × $0.99 plus 10 seats × $29
$1,329.50per month
Intercom + Fin: $1,329.50/mo, plus a Fullstory quote (median: $28,240/year)

USD, checked October 16, 2026. Max $435 for 1,500 requests at $0.29 each, above the $99 minimum, plus Core CX / UX $39.20 per month billed annually. Requests and Fin outcomes are different billing units; multiple requests in one conversation increase Max charges. Intercom Essential seats at the annual rate; Vendr’s $28,240/year median (February 2026) is context, not a quote for this setup. Sources: Core CX / UX pricing, Intercom and Fin pricing, Fullstory Fin integration, Vendr: Fullstory.

Calculate your Max request volume

One rate. Every customer-facing job.

Max

$0.29 / request

One fixed rate across support, sales and Customer Success. A delivered answer or completed action counts once; internal tool steps and retries do not add charges.

Monthly minimum

$99 / month

Fully credited toward request charges. Your bill is $99 or requests × $0.29, whichever is higher. 1,000 billable requests cost $290.

Enterprise

Custom agreement

Discuss application scope, deployment, governance and commercial requirements. Core CX / UX recording and separately agreed services are additional.

USD. One shared minimum across support, sales and Customer Success. No seat fees or MAU fees. Human-only chat is free. A conversation may contain multiple billable requests. Failed requests without delivered help do not count. Taxes excluded.

Explore plans

The questions Intercom teams ask first.

Fin pricing, session context, co-driving, helpdesk fit and a fair evaluation. Intercom and Fin details checked October 16, 2026.

How much do Intercom and Fin cost?

Max costs $0.29 per billable request across support, sales and Customer Success, with a shared $99 monthly minimum fully credited toward requests. Human-only chat is free; there are no seat or MAU fees. Fin charges $0.99 per service outcome, with a 50-outcome monthly minimum standalone; qualifications cost $9.99. Intercom helpdesk seats start at $29 per month billed annually. A Max request and a Fin outcome are different units: compare the counts for your actual workload.

Can Fin see what the customer did before they asked?

Fullstory offers a Fin session-summary integration. With Max, add Core CX / UX for session recording from $39.20/mo, billed annually. Recording is separate from the Desk plan.

What is co-driving?

Max does the steps in your app while the customer watches, and hands control back at any moment. The customer sees the right screen, the right field and the finished step, instead of reading instructions in a chat window or following a tour someone had to write and keep current.

We run Zendesk, HubSpot or Freshdesk. Does the Desk fit?

Max also runs inside Zendesk, HubSpot, Freshdesk and other supported helpdesks. The same $0.29 request price applies across support, sales and Customer Success. Ask us about your integration requirements. Add Core CX / UX for session recordings.

Do we have to move the whole team off Intercom at once?

No. Start with a scoped deployment on one site or app and expand when your team is ready. Max uses your documentation, website, pricing pages and knowledge base. The shared $99 monthly minimum applies from the start.

How is customer data protected?

Sensitive inputs are masked at capture by default, so they never reach FullSession. Enterprise adds SSO/SAML, custom roles, an audit log, a security review and a DPA. Review the Security & DPA page with your reviewers.

How do we compare the Desk with Fin fairly?

Use a representative workload and count both billable Max requests and Fin outcomes. A conversation may contain multiple Max requests; Fin bills at most one outcome per conversation. Calculate Max as the greater of $99 or requests × $0.29, then add optional Core recording. Compare with your Fin outcome charges, helpdesk seats and any separate recording costs.

See the session behind your next support question.

See Max answer, co-drive the fix and hand over to your team, with recordings from optional Core CX / UX. Price your request volume at $0.29 per request across support, sales and Customer Success.

Book a FullSession demo

Calculate Max pricing

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