What is a customer experience platform?

A digital experience platform connects the evidence and workflows used to understand and improve digital experiences. FullSession brings together Core CX / UX, Max AI for support and sales, Digital Adoption and Workforce / Employee Experience, with Daleel as the shared AI layer.

What does the FullSession platform include?

Four solutions: Core CX / UX with Lift AI, Max AI / Support & Sales Desk, Digital Adoption and Workforce / Employee Experience, with Daleel as the AI layer behind all four.

How is FullSession priced?

Core CX / UX is priced by sessions a month, with 1,000 sessions free and paid plans from $49/month. FullSession Sales & Support Desk + Max AI is priced by AI-handled conversations. Start free with 150 conversations; paid plans start at $129/month billed annually. Growth is $349/month billed annually for 1,500 conversations, with unlimited teammates, human chat, handoffs and session recordings included. Founding rates are locked for 12 months from signup. Discuss Digital Adoption and Workforce pricing with our team.

Daleel is the AI layer behind every FullSession solution. It has four settings, Answer, Navigate, Prepare and Complete, set per surface and per customer, and it is grounded in your MCP tools, a semantic map of your app, your approved documentation and the paths people took on your site. What it learns on your site stays on your site.

Max AI is FullSession’s Support & Sales Desk product. It answers support and sales questions and allows a person to take over when needed. Daleel is the shared AI layer that supports it and the other platform solutions.

How does capture work across web, mobile and internal workflows?

Core CX / UX records website and mobile web experiences through the tracker, with SDKs for supported native mobile apps. Workforce uses browser-based capture. Setup, supported surfaces and permissions depend on the solution.

The FullSession platform

Four solutions. One AI layer. The evidence to move forward.

Understand customer journeys, answer questions, guide users and improve internal workflows. Four solutions, with Daleel as the shared AI layer.

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One platform. Four solutions.

Connect your digital experiences in one platform, with shared evidence and governance across the solutions you use.

One AI layer behind all four.

Daleel supports the intelligence behind each solution. Max AI is the product that answers support and sales questions.

The evidence travels with the customer.

Connect a finding to the recorded session, the customer conversation and the workflow that needs to improve.

Teams across digital experiences use FullSession.

By category

Four customer experience solutions. Start where it costs you most.

Start with the solution that does the job you need. Connect the wider journey through shared intelligence, evidence and governance.

Illustrative product concepts and example data. Supported workflows depend on the solution and configuration.

Core CX / UX

For visitors on your website and app

Lift AI · priorities44 issues · 30 days

FullSession's Lift AI ranks every friction point by predicted revenue impact, predicts the lift, and measures the actual lift after the fix ships.Session replay, heatmaps, funnels, errors and feedback are the evidence behind each line.

Explore Core CX Lift AI MCP server

Max AI / Support & Sales Desk

For visitors and customers who have a question

Inbox · OpenAI + human handoff

Max AI answers support and sales questions in context. When a conversation needs a person, your team can take over with the relevant evidence attached.

Explore the Desk Desk pricing Action permissions

Digital Adoption

For users inside your product or portal

Settings · Workspacesstep 2 of 3

Help users complete supported tasks inside your application. Guidance uses the application context and approved instructions, with actions bounded by permissions and the approval level you set.

Explore Digital Adoption How Daleel works

Workforce / Employee Experience

For employees in internal and third-party apps

Order exceptions · 4 appsdetect → coach → measure

Find the repeated work hiding in your internal applications, coach the process, and measure the change. Detected from the browser, no process documentation required.

Explore Workforce Employee privacy and governance

One customer journey

What a stuck checkout looks like when one customer experience platform owns the whole journey.

An illustrative journey shows how the evidence can connect a conversion problem, a customer question, a guided task and the internal process behind it.

Illustrative product concepts and example data. Supported workflows depend on the solution and configuration.

Checkout · 14:02A visitor cannot pay.

Postal code rejected, three clicks on Pay now. The session is recorded.

Core CX / UX · Lift AIRanked #1 of 44.

3,240 sessions, +3.6 to 4.9% predicted at 87% confidence. Fix shipped, validated at +5.2%.

Support & Sales DeskMax AI answers in the page.

Max AI answers the question. When a person is needed, the conversation and relevant session evidence travel together.

Digital AdoptionThe user is guided through it.

Digital Adoption guides the supported task. The user reviews and approves any prepared action.

WorkforceThe rework behind it goes.

Employees re-keyed every failed order. Detected, coached, measured 30 days later.

AI & Intelligence

One AI layer behind all four: Daleel answers, navigates, prepares, completes.

Daleel provides the intelligence behind the platform. Set how far a supported workflow may go: answer the question, navigate to the right place, prepare a change for approval, or complete an authorized action and show the result.

Grounded in your application. Your MCP tools, a semantic map of your app, your approved documentation, and the paths people actually took on your site.

No learning across customers. What Daleel learns on your site stays on your site.

Bounded by permissions. Supported actions respect the access and approval settings you choose. How Daleel works

Max AI is the Support & Sales Desk product.Daleel is the shared AI layer beneath all four solutions.

How each solution is priced

Pricing that follows the solution you use.

Core CX / UX is priced by sessions. Max AI is priced by AI-handled conversations, with unlimited teammates on paid plans. See what a support desk can cost as your team grows.

Core CX / UX

Sessions a month.

Sessions recordedthe evidence behind replay, funnels, heatmaps and Lift AI

Seats and domainsunlimited on every paid plan

Lift AIon Professional and above

included

1,000 sessions a month on the free plan; paid plans from $49 a month with monthly billing.1,000 sessions a month on the free plan; paid plans from $49 a month.

FullSession Sales & Support Desk + Max AI

A smaller bill.
More room for your team.

10 human agents. 1,500 billable AI conversations a month.

FullSession Sales & Support Desk + Max AIGrowth · unlimited teammates

$349/mo

80% lower cost than Intercom + Fin in this example

Intercom + FinEssential · 10 seats + 1,500 outcomes

$1,775/mo

Zendesk + AI agentsSuite Team · 10 seats + 1,500 resolutions

$2,725/mo

Salesforce + AgentforceService Cloud Core · conversation pricing

$4,950/mo

Helpdesk seatsAI usageMonthly equivalent · annual plans

$0Extra seat fees$0Human chat & handoffsIncludedSession recordings

Discuss Desk + Max AI plans →

Founding rates locked for 12 months. Growth includes 1,500 AI-handled conversations/month.

Build your platformStart with the solution you needConnect the evidence across workflowsKeep access and governance consistent

How we calculated these prices Published USD list prices checked 8 October 2026

Illustrative cost of a new helpdesk for 10 human agents and 1,500 billable AI support conversations each month. We assume all 1,500 meet each vendor's billing definition; this is not a prediction of equal resolution rates or a feature-parity claim. Annual subscriptions are shown as monthly equivalents. Taxes, negotiated discounts, startup offers, optional add-ons and implementation are excluded.

Max Growth: $349/month billed annually, including 1,500 AI-handled conversations and unlimited teammates. Founding price and overage rate locked for 12 months from signup. A cycle bills at most once after a substantive answer if no person joins; handoffs never bill, and a later human takeover reverses a charge while the cycle remains open. Approximately $0.233 per conversation at full allowance. Ask about Max pricing and billing.
Intercom Essential + Fin: 10 × $29 seats + 1,500 × $0.99 support outcomes = $1,775/month. No Copilot, Advanced tier or sales-qualification fees added. Fin standalone has no additional seat charge; this example buys Intercom's helpdesk as well. Intercom pricing · Fin pricing.
Zendesk Suite Team + AI agents: 10 × $55 seats + (1,500 − 50 included resolutions) × $1.50 committed resolution rate = $2,725/month. The 50 included resolutions are 5 per agent/month; the annual pool is treated as a steady monthly average. The $2 pay-as-you-go rate is not used. Zendesk pricing.
Salesforce Service Cloud Core + Agentforce: 10 × $195 seats + 1,500 × $2 under Agentforce's conversation model = $4,950/month. This uses that published purchasing route, not a claim about Salesforce's lowest possible bill. Salesforce also offers Flex Credits priced by actions; costs and included credits vary with the contract and usage. No employee AI add-on, optional digital channels or implementation fees added. Service Cloud pricing · Agentforce pricing models.

The bars use a shared linear scale from $0 to $4,950. Seat and AI portions are shown separately. Max's 80% comparison is rounded down from 80.34% against Intercom Essential + Fin in this example.

Core CX / UX starts free with 1,000 sessions a month; paid plans start at $49/month. See plans and sessions. Max starts free with 150 AI-handled conversations; paid plans start at $129/month billed annually. Discuss Desk + Max AI pricing. For Digital Adoption and Workforce, discuss your requirements.

Shared foundation

Shared evidence, MCP connectivity and governance, across the platform.

Connect experience data, supported actions and the controls your organization needs. The capture method and setup depend on the solution and surface.

Capture for each surface

Capture website and mobile experiences through the appropriate tracker or SDK. Workforce workflows use browser-based capture.

Session replay

MCP server, read and write

The FullSession MCP server gives your own AI assistants read-and-write access to supported FullSession tools. Your application’s MCP tools separately define what Daleel may do inside that application.

MCP server