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You’ve probably heard of user behavior analytics tools before. You can use them to monitor user behavior, measure user engagement on websites and mobile apps, track user activity, monitor user flows, heat maps, scroll maps, and clickstreams on your web pages.
These tools provide many benefits, such as improved conversion rates, increased sales, improved customer experience, reduced operational costs, and more. However, there are also drawbacks, such as user privacy concerns.
There are many user behavior analytics tools on the market today. Some are free or low-cost, while others can be quite expensive. In this blog post, you will find a list of the top 9 user behavior analytics tools for 2022 to help you decide what’s best for your business. You can start with FullSession, our web analytics tool, and use a 14-day free trial to get to know our product.
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User behavior analytics tools (UBA) refer to the technology you can use to measure user behavior and identify trends or patterns that help you make better business decisions about your product development. User behavior analytics software works by collecting user behavior data from website visitors’ interactions with your website, web app, or landing page, typically through cookies or browser-based Javascript scripts.
These interactions may include form submission, checkout process, mouse movements, page views, user inputs, or clicks. The goal of user behavior analysis is to help you measure the quality of these interactions, so you can improve your product by making changes to its design, layout, or content accordingly.
User behavior analytics tools or UX tools let user experience professionals analyze user behavior. UX tools help them gain insight to improve customer satisfaction, increase conversions and reduce customer churn. Here is the list of departments that benefit the most from behavioral analytics.
User behavior analytics tools enable marketing teams to track real users’ activity and interests. For example, they can use user behavior data to determine which user’s actions lead to a customer conversion. It enables marketing teams to understand user sentiment and user experience.
Additionally, user behavior analytics helps them see the customer journey through a website or mobile app, and predict where customers might get stuck when using products or services.
Quality assurance teams are often the first to identify user issues upon product launch. User behavior analytics tools can assist these teams by providing analytics data that they can use to find and reproduce bugs in a web app. When quality assurance teams use user behavior analytics software for QA purposes, they can discover errors quickly and deploy new features before user adoption declines.
A user behavior analytics tool helps customer support teams monitor and understand how users interact while using your product or service. Also, it allows them to increase user satisfaction and retention, as they can better identify and meet the user needs.
Product development teams use user behavior analytics tools to improve websites, web apps, mobile apps, or landing pages. They analyze data to discover why customers abandon your website.
For example, analytics can measure and gather data on product accessibility, user behavior patterns, user navigation through the site, user click-through rates, shopping cart abandonment rates, content performance data, how different forms work, page views per user, and more.
The user behavior analytics software offers in-depth insights for business owners who want more information about their customers. Businesses of all sizes, from multinational corporations to startups, use these solutions to improve their products or services.
Here are some of the reasons for measuring user behavior and user interactions:
User behavior analytics tools are becoming increasingly popular. These users’ behavior data analysis tools help you create more user-friendly products. But how do you know what is the right tool for your needs? Continue reading to find out.
User behavior analytics tools use many techniques, from session recordings, simple surveys and log file analysis to sophisticated A/B testing and eye-tracking experiments. They generally fall into three categories: user experience measurement, user experience engineering, and user experience optimization.
The user behavior analytics software market is growing fast, and there are many different types available to help you understand user behavior on your website. Therefore, it can be hard to decide which website analytics tool is right for your company. In the following section, we will review the top nine user behavior analytics tools, discuss why you should use them, and what benefits they offer for your business.
FullSession is a web analytics tool that lets you record and replay user sessions and interactions with your site, helping you understand how your visitors behave, navigate around the site, and experience your site’s content.
FullSession runs in the background of your site, not affecting its performance, and automatically records all your visitors’ actions: what they did, where they clicked, what they typed, how long it took them to complete the desired action, and their mouse movements.
You can use data gathered from FullSession to adjust your site to your visitors’ needs, optimize your site performance, inform your product roadmap, improve your marketing campaigns, and more.
FullSession is a good option for product teams, UX teams, marketing teams, sales teams, and data analysts. It is popular in the eCommerce industry.
Here is the list of FullSession features that can help you achieve your business goals.
For now, you can integrate FullSession with third-party tools such as Shopify, Big Commerce, Wix, and WordPress.
If you have any issues with FullSession, you can send an email, visit the knowledge base, or start a live chat with a customer service rep. You can also find useful guides and documentation on the website.
If you think FullSession is a good solution for your business, you can choose one of two paid plans:
We understand that every business has unique challenges, which is why we’ll work with you to create a customized plan that fits your needs. If you want to get started, contact us today and send an email to hello@FullSession.io.
The customized plan includes all premium features and:
FullSession offers a 14-day free trial to let you test all features. We would like to hear your review, so let us know what you think.
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Hotjar offers several tools and a research mode that help you see what most of your users are doing online. You’ll get heatmaps of your customers’ clicks and recordings of them using your site. This way, you can find issues with the user journey, from entry pages to exit pages, so you can resolve problems quickly, improve your marketing efforts, save development time, and retain more customers.
Hotjar has an 8.7 score out of 10 on TrustRadius, based on 262 user reviews.
The most common users of Hotjar are small businesses, bloggers, and freelancers. It is widely used by marketing and advertising agencies, technology companies, and the retail industry.
Hotjar is a set of website analytics and feedback tools that work in real-time. It also comes with a variety of ready-made analysis and reporting options. Here is the list of Hotjar features:
Currently, you can integrate Hotjar with Slack, Segment, Hubspot, Google Optimize, Omniconvert, Optimizely, and Zapier.
If you have any questions regarding Hotjar, you can visit the knowledge base, read user guides and documentation, or submit a request.
Hotjar offers three pricing plans to choose from – Plus, Business and Scale:
If you want to learn more about Hotjar, you can read our comprehensive review. Also, you can go through our guide on Hotjar alternatives, find out how it compares Microsoft Clarity or Inspectlet, or read our blog post on the differences between Hotjar and Google Analytics.
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Lucky Orange makes it easier than ever to troubleshoot issues with your website or web app. You can capture all of your customers’ actions while they are on the virtual desktop, from mouse movements, clicks, and taps to scrolls and more.
It helps you monitor customer behavior, learn about your users and their preferences and find issues before they become serious problems.
Lucky Orange has an 8.2 score out of 10 on TrustRadius, based on 15 user reviews.
It is a good option for UX designers, product managers, market researchers, digital marketers, and software sales teams. Small businesses and marketing and advertising agencies use it the most.
Lucky Orange helps you track and identify what’s going on with your website performance. You can view backup data and future behavior predictions, which comes in handy to make better business decisions.
Here is the list of Lucky Orange features:
Currently, you can integrate Lucky Orange with Google Analytics, Adobe DTM, and Hubspot CRM.
If you need help with Lucky Orange, you can send an email, contact support by phone, visit the help center, or start a live chat on the official website.
If you have only one website, you can use a free plan that includes 500 page views per month, unlimited recordings, and 30-day worth of heatmap data. Lucky Orange offers five pricing packages you can also test with a free trial:
You can read our comprehensive review if you’re interested in learning how Lucky Orange compares to Hotjar.
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Crazy Egg helps you create a more effective website by providing insight into popular areas, scroll depth, and click patterns, all of which you can segment by key elements (e.g., referral sources). With a focus on improving conversion rates, it will quickly show you what’s working and what isn’t.
By using Crazy Egg, you will increase revenue per visitor, decrease bounce rates and shopping cart abandonment, and ultimately improve your customer experience.
Crazy Egg has an 8.9 score out of 10 on TrustRadius, based on 116 user reviews.
Crazy Egg is a popular solution in education, eCommerce, marketing and advertising, computer software, automotive, banking, and consumer electronics industries.
With real-time heatmaps and visitor recording, you can pinpoint and fix the usability issues affecting your customers’ experience — including poorly designed forms, broken links, unclear CTAs, and more.
Here is the list of Crazy Egg features:
Crazy Egg integrates with third-party tools such as AWeber, Wix, WordPress, Squarespace, and Shopify.
If you want to learn more about Crazy Egg, you can visit their help center or submit a request on the official website.
Crazy Egg’s pricing plans enable businesses to select the right plan for their needs. There are five plans to choose from, and each includes a free trial for customers to test it out. All plans are billed annually.
If you want to find out how Crazy Egg compares to Hotjar, read our recent comparison of these two software solutions.
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Mixpanel is a user analytics platform that collects every event on your website and links it to a single user, allowing real-time data collection through API or SDK.
It offers live site tools to help you get data on customer behavior, develop valuable products and track your product’s performance. With its assortment of intelligent reports that use aggregated data in real-time, you can make informed product decisions based on specific scenarios.
You can get insights on the most important metrics, such as engagement and conversion, or run A/B tests and measure advertising effectiveness.
Mixpanel has an 8.4 score out of 10 on TrustRadius, based on 145 user reviews.
As for job functions, it is best suited for mobile or web developers. Companies in computer software, information technology and services, the internet, financial services, and health, wellness, and fitness industries use it the most.
Mixpanel is more than just a tool for analytics, it’s a data-analytics platform. It takes the information users give you, analyzes it, and provides actionable insights. Here is the list of Mixpanel features:
Mixpanel integrates with more than 50 platforms such as Google Analytics, Zoho, Meya, and FullStory, making it one of the most advanced solutions on the market.
Mixpanel offers a few ways to contact its customer support. You can submit a request, visit the help center, or read developers’ documentation.
Mixpanel offers three pricing plans, Free, Growth, and Enterprise.
If you want to learn how Mixpanel compares to Hotjar and Clicktale, you can read our blog post on this topic.
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Friction is the word used to describe the negative reaction customers have when they run into problems while using a website or app. These problems are often hidden in the experience. They create inconvenience and dissatisfaction with your business. Heap finds these issues, helping you improve your digital performance.
Heap is a tool that helps you make sense of your data by giving you a place to collect, analyze, and visualize. With Heap, you can easily record user behavior and then test out changes to see how they impact conversion rates and, ultimately, your profits.
Heap has an 8.6 score out of 10 on TrustRadius, based on 208 user reviews.
Heap Analytics is very popular in eCommerce, retail, computer software, IT and services, marketing and advertising industries, and financial services.
Heap lets you track your users’ behavior through their journey. Using its suite of analytics tools, you can look at all of your data in real-time and react to customer feedback promptly. Here is the list of Heap features:
Heap integrates with other solutions such as SalesForce, Marketo, Optimizely, Shopify, HubSpot, and Intercom.
If you have any issues with Heap, you can read their documentation, user guides, or send an email to customer support.
Heap offers four pricing plans to help you start transforming your customer experience.
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FullStory gives you a holistic view of your customer’s digital journey to help you deliver an improved customer experience. It combines both qualitative and quantitative data providing insights on what appeals to your customers visually and how they’re interacting with your site. It helps you drive digital transformation and ultimately grow your business.
FullStory provides your company with the insights you need to identify, troubleshoot, and fix bugs more efficiently. It can also help you retain your customers by tracking down bugs in real-time before it’s too late.
FullStory has an 8.6 score out of 10 on TrustRadius, based on 57 user reviews.
SMBs, large enterprises, and nonprofits love FullStory. It is a very popular tool in eCommerce and retail, SaaS, finance and insurance, travel and hospitality, and telecom and media industry.
FullStory gives you the power to identify issues and understand customer journeys. With a feature set that includes session recording, replaying, and analyzing user sessions, FullStory helps you get to the bottom of revenue-impacting issues in no time. Here is the list of FullStory features:
FullStory provides over 50 integration options. It offers native integrations, APIs, and iPaaS integrations with tools such as Tray.io, Workato, and Zapier.
If you get stuck with FullStory, you can send an email or visit their knowledge base that will probably provide answers to most of your questions.
FullStorry offers free plans, but it doesn’t disclose its pricing publically. You can find some basic information about each plan on their official website.
We’ve recently reviewed how FullStory compares to Hotjar, Crazy Egg, and Mouseflow to help you find all relevant information on this blog post. If you are interested in an in-depth comparison of Hotjar and FullStory, read this article.
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Amplitude is a customer intelligence and analytics platform that enables you to collect, aggregate, and analyze data about your audience’s behavior in real-time.
With Amplitude’s advanced real-time and historical data collection, visualization tools, and machine learning capabilities to make sense of it all, your entire team can gain valuable insight into the way customers interact with your brand across every touchpoint of their lifecycle.
Amplitude has a 9.1 score out of 10 on TrustRadius, based on 62 user reviews.
Amplitude is very popular and widely used in B2B, consumer tech, eCommerce, media, and financial services.
Amplitude is an analytics platform for mobile and web apps that provides fast, precise answers to what’s driving your users’ behaviors. It helps companies design growth experiments, discover user behavior, build personalized experiences, and monetize their business. Here is the list of Amplitude features:
Amplitude integrates with more than 14 third-party tools such as Adobe Analytics, Facebook Ads, Google Ads, HubSpot, Amazon Redshift, and more.
If you need help with Amplitude, you can visit their help center, send an email, or start a live chat.
Amplitude analytics offers three plans but doesn’t disclose prices on its website. It offers the Starter plan free of charge, and the Growth and Enterprise plan with a different set of features. If you want to learn more, you need to contact sales reps.
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LogRocket gives you insight into your users’ behavior and lets you replay their sessions. It helps you understand what went wrong when something crashes or why your conversion rate needs improvement. With LogRocket’s flexible sharing options, you can easily share a replay with other team members and provide the details on any user interaction that may help fix issues faster.
By watching how your users interact with your site, LogRocket will show you where users struggle, what they do right or wrong. In addition to helping you understand the actions of individual users, LogRocket will also help you identify user trends.
LogRocket has a 4.7 score out of 5 on G2, based on 313 user reviews.
LogRocket is most popular in computer software, financial services, IT and services, marketing and advertising, and real estate industries.
LogRocket lets you replay issues as they happen. Get stack traces and the full user session history, replay page interactions on any browser, device, or app, and use the visual debugger to understand what’s going on as bugs happen. Here is the list of LogRocket features:
LogRocket integrates with many popular platforms such as Zendesk, Jira, Intercom, Datadog, Pendo, Sentry, and Stockpile.
If you ever have any questions or issues with your LogRocket account, make sure to check out their documentation. Also, you can start a live chat or send an email to customer support.
LogRocket offers three options to help you choose the right pricing plan based on your needs.
If you’re thinking about FullStory and LogRocket, but can’t decide which software to use, you can read a comprehensive review we wrote to help you out.
There’s a lot of variety in what these tools offer, so if you are new to user behavior analytics, it may be hard for you to make a decision. Let’s make a short overview of these popular tools for analyzing websites to help you out.
User rating | Best for | Integrations | Support | Free trial | Pricing | |
FullSession | N/A | eCommerce industry | Shopify, Big Commerce, Wix, and WordPress | Email, knowledge base, live chat, user guides, documentation | Yes | Starts at
$39/month |
Hotjar | 8.7 score out of 10 on TrustRadius | Marketing and advertising agencies, technology companies, and the retail industry | Slack, Segment, Hubspot, Google Optimize, Omniconvert, Optimizely, and Zapier | User guides, documentation, knowledge base, submit a request | Yes | Starts at
$39/month |
Lucky Orange | 8.2 score out of 10 on TrustRadius | Small businesses and marketing and advertising agencies | Google Analytics, Adobe DTM, and Hubspot CRM | Email, live chat, phone support, help center | Yes | Starts at
$10/month |
Crazy Egg | 8.9 score out of 10 on TrustRadius | Education, eCommerce, marketing and advertising, computer software, automotive, banking, and consumer electronics industries | AWeber, Wix, WordPress, Squarespace, and Shopify. | Help center or submit a request | Yes | Starts at
$24/month |
Mixpanel | 8.4 score out of 10 on TrustRadius | Computer software, information technology and services, the internet, financial services, and health, wellness, and fitness industries | More than 50 platforms such as Google Analytics, Zoho, Meya, and FullStory | Submit a request, help center, documentation | Yes | Starts at
$25/month |
Heap | 8.6 score out of 10 on TrustRadius | eCommerce, retail, computer software, IT and services, marketing and advertising industries, and financial services | SalesForce, Marketo, Optimizely, Shopify, HubSpot, and Intercom | documentation, user guides, or email | Yes | Starts at
$3,600/month |
FullStory | 8.6 score out of 10 on TrustRadius | eCommerce and retail, SaaS, finance and insurance, travel and hospitality, and telecom and media industries | Over 50 integration options | Knowledge base or email | Yes | N/A |
Amplitude Analytics | 9.1 score out of 10 on TrustRadius | B2B, consumer tech, eCommerce, media, and financial services | Adobe Analytics, Facebook Ads, Google Ads, HubSpot, Amazon Redshift, and more | Help center, email, or live chat | Yes | N/A |
LogRocket | 4.7 score out of 5 on G2 | Computer software, financial services, IT and services, marketing and advertising, and real estate industries | Zendesk, Jira, Intercom, Datadog, Pendo, Sentry, and Stockpile | Documentation, email, or live chat | Yes | Starts at
$99/month |
With FullSession, you’ll have access to user behavior analytics tools that will enable your team members to work more productively. Here are some of the reasons why FullSession should be your first choice:
FullSession will help you track user behavior, saving your time and money in the process. You can start a 14-day free trial to get to know our product and test all available features. If you like our service, you can choose one of two paid plans or contact us to create a customized plan based on your needs. We are super-flexible and always willing to hear our customers.
If you’re looking to improve your conversion rates and generate more leads, then user behavior analytics tools could be the answer for you. They can provide a deep understanding of how users interact with your website and help drive better marketing or product decisions, ultimately increasing your product’s performance.
The user behavior analytics tools we reviewed today should provide a good foundation for your decision-making process. But, no matter which one you choose, be sure to evaluate your needs, budget, and the features they offer before making any commitments. We recommend you start using FullSession for free and join our happy customers’ tribe today.
We’ve done thorough research to provide answers to all frequently asked questions about user behavior analytics tools. You can read our findings below.
Google Analytics is the most commonly used free user behavior analytic tool on the market today. Google Analytics collects information from multiple data points and provides comprehensive reports on user activity across various channels, including website visits, page views, and bounce rates, mobile app usage statistics, and campaign tracking information for marketing campaigns. All you need is a Gmail account to get started gathering quantitative data from Google Analytics.
There are some concerns regarding data protection. User behavior analytics tools require user consent to collect, store and analyze customer data. If you don’t securely handle visitor data, you can violate user privacy. When you decide to track user behavior, seek legal advice to know what you can or can’t do in the process.
One of the most common reasons for tracking user behavior is to raise awareness of user actions. When you start tracking user behavior, you can see which user actions are the most common and which take place less frequently. You can use this information to provide a more user-centric experience.
If you want to track users’ behavior, gather user data, or start with user tests, we advise you to use FullSession. It takes only a few easy steps to start monitoring how visitors engage with your website or web app.
That’s it. If you want to know more about the process, you can read our article on website visitors recording.
User behavior in Google Analytics lets you track user engagement on a website. You can use GA to determine how users interact with your website, what pages they visit, and how long they stay on your site. You can use this information to improve the overall user experience.
The best user behavior software needs to include session recordings and replays, heat maps, customer feedback tools, in-depth insights, and reports to help you optimize your website performance. FullSession has them all.
FullSession is one of the best analytics tools on the market to help you get started with monitoring user behavior. Here are some additional tools you could also try in the future: