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We Tried LogRocket vs FullStory: Here’s Our Feedback

Have you ever tried to understand what users are doing on your site? It’s tough, right? You can never be sure whether or not they have a good experience. However, if you have access to user behavior tools, you can tailor your website, web app, or mobile app to your users’ needs and put a stop to any issues they might have.

Today you will meet FullStory and LogRocket, the two popular tools for user session recording and session replay. We put them to the test to see which one performs better in different scenarios.

Also, we will explain how FullSession – a tool that we are building – gives you a better way to monitor how your users interact with your website or web app. You can start testing FullSession today for free! All you need to do is sign up and create your free-trial account to get started.

See users actions with LogRocket’s session replay

log rocket

 

LogRocket combines session replay with performance monitoring and product analytics tools. It allows you to analyze user behavior across your sites and apps. By watching what your users do, you will quickly understand their pain points, act on them and improve their online experience.

LogRocket dashboard provides you filter and search options to find specific user sessions or group your users into segments by their similarities. You can also watch high-quality session replay videos and filter them by user actions, browser, or device type.

By analyzing your customer experience data, you will see where you need to make changes to your website to improve its overall performance so you can increase conversion rates, engagement rates, and NPS scores.

LogRocket features overview
LogRocket helps you monitor and analyze your user journey. It lets your software team identify and fix all usability issues your customers are experiencing.

It provides a full user session history and lets you see the results of every change made to a webpage or an app. That way, using customer experience data, you can:

Fix issues
Increase conversions
Drive product engagement
It’s an easy-to-use platform that requires a couple of hours for the complete setup. Let’s dive into LogRocket’s features.

1. Session recordings and session replays

log rocket session replay

 

With LogRocket, you can see your customers’ entire browsing sessions. With session recordings and session replay tools, you can capture digital interaction and get the interesting insight you need for bug tracking, finding performance issues, and diagnosing usability problems, including network requests and JavaScript exceptions.

When you start capturing live sessions, you will see all user actions like in your own browser. The session replay tool lets you see all important details of user sessions, such as keystroke and mouse movement. You can even exclude sensitive data such as credit card info to protect your visitor’s privacy during user session capture.

LogRocket has an extensive search feature that lets you filter user sessions by various attributes such as user information, specific errors, URL, or to create cohorts for further analysis.

It’s important to note that while LogRocket collects data about your user sessions and provides behavioral reports, it doesn’t impact the performance of your website, web app, or mobile app, just like our FullSession software solution.

Want to find out more about similar tools? For example, Inspectlet also lets you record user sessions, watch session replays and monitor how users behave. If this sounds interesting to you, you can read our Inspectlet review. If you know what tool you’re looking for, see if it’s on our list of Hotjar alternatives.

2. Error tracking and management

error tracking

 

LogRocket lets you know what customer issues have a significant impact on your business KPIs. Compared to traditional web analytics tools, such as Google Analytics, which gathers raw data from various visit sources like social networking sites, LogRocket lets you see what happened during all the sessions creating playable videos in the process.

LogRocket has typical exception tracking tools
You can say goodbye to log dumps and screenshots and get automatic insights on full user sessions to find any error or undelivered content for your customers.

LogRocket’s exception tracking tools help you:

  • Organize and prioritize issues with the highest impact
  • Apply labels to Javascript or network errors
  • Activate exception trackers to find bug triggers
  • Find lines of broken code
  • Define custom metrics
  • See data on the individual user level
  • Use network data to see what decreases the user experience
  • View network requests
  • Receive alerts when the system recognizes changes in important metrics
  • Reproduce bugs on your mobile app

LogRocket’s session replay tools improve the everyday work of the product managers, product teams, and developers. It lets them see session recordings as if they happened in their own browser.

LogRocket’s purpose isn’t only to help you find bugs in your code. Choosing LogRocket will give you insight into why things are breaking in production so you can make improvements to your app’s performance.

3. Front end performance monitoring

front end performance

 

When the front end introduced more complex components, it became increasingly difficult to see what’s happening in production. LogRocket monitors your front-end application and tells you everything that’s happening during full user sessions, from clicks and mouse movement to form submissions and everything in between.

If there’s a glitch with the site’s functionality, LogRocket will let you know so you can fix it before it causes a loss in revenue or customer dissatisfaction. With LogRocket front end performance monitoring, you can:

  • Create custom metrics to monitor CPU and memory usage
  • Track page load time
  • Get information on network speed
  • Learn how your app behaves in different browsers
  • Measure time between two events
  • Define custom metrics
  • Set alerts on web and mobile performance issues

LogRocket is a session replay tool that lets you evaluate your product and see where errors happen. It gives you a different perspective because you can focus on the user experience instead of server events. That way, you can see how your product performs and find new ways to improve it.

4. Product analytics

LogRocket makes it easy to track key performance indicators (KPIs) like sessions, retention rates, bounce rates, and time on site. You can also use LogRocket’s conversion tools to track customer purchases and form submissions on your website or in native apps.

It also helps you create visual reports and detect user trends. You can segment sessions with multiple filters, create custom metrics, and see why your conversions decrease with revenue and funnel analytics.

5. User experience analytics

LogRocket’s visualizations help you see the exact user flow through your app – every tap, pinch, and swipe – to find meaningful areas of improvement.

By using LogRocket, you can see the data regarding dead clicks and rage clicks, map the entire user journey and create heatmaps, click maps, and scroll maps, just like with Hotjar, Mixpanel, and Clicktale.

LogRocket pricing

LogRocket pricing can vary greatly based on your needs. LogRocket offers three plans: the Developer, the Team, and the Professional plans. Each plan includes a fully-hosted subscription service.

  • The Developer plan includes a free account and 1,000 sessions/month
  • The Team plan starts at $99/month, and you can test it with a 14-day free trial. It includes 10,000 sessions/month.
  • The Professional plan has custom pricing and allows customization requests.

See why your customers leave you with FullStory

fullstory

 

Meet FullStory, a digital experience platform that comes with a fascinating twist: it rewinds your users’ digital experience to the beginning of your site visit. FullStory empowers you to see every click, hover, tap, and more to get insight into all digital interactions to drive confident decision-making.

Let’s go through all FullStory features.

1. See what your customers do behind the scenes

FullStory session replay

 

You may be head-over-heels in data, but FullStory simplifies it for you. The dashboard displays your digital presence at a glance providing insights on customer paths and actions with features like Signals, Watched elements, and developers tools to uncover any hidden issues.

FullStory offers the three most popular data-driven insights: heatmaps, click maps, and scroll maps, just like Hotjar. Data presented visually helps you see what page elements are capturing your users’ attention. It also tells you how they interact with your website or mobile app.

With funnel analytics and users’ behavior monitoring, you’ll improve your conversion rates and find opportunities to make your users’ experience even better. You’ll also help your product teams find the perfect solutions for what your customers need.

2. Improve your workflow

improve your workflow

Teams can use FullStory real-time collaboration tools to point out bugs, highlight issues, and get new ideas. FullStory allows you to:

  • Create notes in session replay
  • Send information on Slack, Trello, or Jira
  • Create a weekly email with important observations
  • Set threshold alerts

FullStory offers integration options and is compatible with all kinds of JavaScript frameworks, including Angular and React. It also integrates with Tray, Workato, and Zapier to keep your workflow optimized.

3. Watch how users interact with your product

watch how user interact with your product

 

With a single, easy change in code, you can automatically capture and filter visitors and sessions based on any interaction with your site, from pageviews to signups to purchases, and create a custom path to conversion.

FullStory is well known for discovering the needle in the haystack in any given session replay. Instead of watching hours of videos, users can find the significant detail they seek with just a click or two. Additionally, videos will allow you to view crucial information about the user, including their browser or operating system and a list of their previous sessions.

One of the best parts of recording videos is that there is no way to collect unwanted data about the user. That way, you remove user privacy concerns.

4. Optimize your mobile apps

FullStory helps you work more efficiently because it provides session replay tools that let you find and reproduce bugs in your apps faster. You will see what your users do and collect the actual data you need to improve your product, protecting your users’ privacy in the process.

By using FullStory insights, you can learn what issues can break the success of your app.

FullStory pricing

FullStory doesn’t have any pricing information on their website, but they mention some basic information about their plans.

  • A free-forever plan has limited features and allows you to record 1,000 sessions/month
  • A free trial lets you test Business package features for two weeks
  • A Business plan offers a demo version you can check out
  • If you’re interested in the enterprise version, you can contact a sales representative

LogRocket vs FullStory

Now that we’ve covered both tools, let’s look at their strengths and weaknesses. After the review, you’ll be able to find the right one for your needs.

LogRocket vs FullStory: when to use each

LogRocket is a good choice if you want to record and replay your sessions on web-based products. It’s a simple tool for product owners who want to see errors, warnings, and logging exceptions with a single tool so they can focus on the technical side of their product.

FullStory is similar to LogRocket because both tools capture all visitors’ sessions. However, FullStory has an analytical approach with UX at its core. It’s a good option for companies that focus on mobile apps or e-commerce platforms.

LogRocket vs FullStory: who should use them

LogRocket lets user experience engineers, support agents, product managers, and product designers see the whole picture by giving them full visibility into their customers’ online experiences.

FullStory is a tool for business leaders, user experience and research teams, IT and support, product management, and e-commerce teams. It provides the necessary information, speeds up the workflow, improving efficiency and productivity in the process.

FullStory vs LogRocket: integrations

LogRocket integrates with many popular platforms such as Zendesk, Jira, Intercom, Datadog, Pendo, Sentry, and Stackpile. It works in any language or framework and has SDKs for frontend or backend technologies.

FullStory offers over 50 integrations with the tools you already use. Plus, you can use an open API to develop solution for your specific app needs.

FullStory vs LogRocket: support

LogRocket’s live chat and email support are available 24/7 to answer any questions you may have. Be sure to read the Docs on their official website because they might contain answers you need.

If you need any help with the FullStory, you can send them an email or visit their knowledge base with tips and solutions to get you started.

FullStory vs LogRocket: pricing

Users review products regularly and leave comments that FullStory is more expensive than LogRocket, even though FullStory doesn’t disclose its pricing on the official website. In any case, both tools have a free plan that lets you test all features before you decide which one to use.

FullStory vs LogRocket: market share

The recent data from SimilarTech and other sources show FullStory leads in market share on top websites, while LogRocket is behind in all segments. Also, FullStory has the largest geographic coverage and broader approval, leading in most countries such as the US, UK, Canada, and others. On the other hand, LogRocket is leading in Fiji, Mozambique, and Andorra.

FullStory vs LogRocket: categories

According to SimilarTech, FullStory has better usage coverage in more websites categories such as Computers Electronics & Technology, Business & Consumer Services, and others, while Logrocket doesn’t lead in any websites category.

FullStory vs LogRocket: user feedback

To see the user feedback, we checked both platforms on G2. For LogRocket, we saw a rating of 4.7 out of 5 stars from 265 user reviews. FullStory received a rating of 4.5 out of 5 stars from 156 user reviews.

FullSession proves you’re building the right product

fullsession

 

FullSession, a web analytics tool we are building, lets you see what your customers see with real-time recordings and session replays. You can get a better understanding of their experience and create more personalized interactions.

You can also see how customers use your product and identify any usability issues. It will tell you the page they’re viewing, how they’re interacting with it, and where they’re coming from. It is great for testing out new features or redesigns. You can also see their mouse movements and scroll patterns.

We looked into other tools and compared them with our solution. The research we conducted led us to the following conclusions:

  • FullSession uses broader analytics tools to analyze visitor behavior, so you can better assess where friction points happen and how to solve them.
  • FullSession provides insights into the impact on conversions and dropouts in the sales funnel.
  • With advanced filtering options, you can quickly find sessions that raise an eyebrow and dig deeper, so you can create a better experience for your customers.
  • FullSession will help you identify major events inside one session to save time and cut through the noise.
  • FullSession doesn’t slow your website down.

At the moment, FullSession is completely free to use. All you need to do is to sign up to create your free account. Test FullSession today and let us know what you think!

Get actionable insights in seconds with FullSession

There are a lot of analytics tools such as Google Analytics that help you see how your website is performing. But they can’t always tell you what’s behind the numbers. Finding usability issues on your site can be a slow and time-consuming process.

FullSession is a tool that helps you collect user feedback and find small issues before they become large problems. It records every visitor’s session and shows you where they’re getting stuck – down to the pixel if needed. And since it’s free, there’s no reason not to use it. Start today by creating your free-trial account.

 

 

 

 

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