For a website owner, understanding the entire customer journey is the key to success, and that’s where customer journey analytics...
Real user monitoring tools track and analyze how users interact with your website or app, providing actionable insights to optimize performance and user experience.
For example, FullSession offers real-time session recordings and replays, interactive heatmaps, website feedback forms, conversion funnel analysis, and error tracking to help you capture and analyze key behavioral patterns and optimize your website for peak performance.
Book a demo to explore its capabilities.
Real user monitoring tools also help identify performance issues and ensure product or service quality to boost conversion rates. However, choosing the right solution can be challenging, as each software differs in features, benefits, and pricing.
This article will guide you through the best RUM tools to help you make an informed choice.
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Capture all user interactions, spot trends and patterns and drive improvements without compromising your website performance.
If you’re looking for a real user monitoring tool, consider these options:
FullSession is a user behavior analytics software that tracks every detail of user interaction on your website. It gives you real-time visual insights into how visitors engage with your site, which helps you identify and analyze behavior patterns and trends, reveal issues with UI and UX and improve website performance to increase user satisfaction.
With real-time session recordings and replays, you can watch users navigate your site, pinpoint what repels or draws their attention, and where they encounter problems in their journey. Interactive heatmaps show cold spots, dead zones and ineffective content, helping you optimize key page elements to reach your website goals.
FullSession also offers conversion funnel analysis and error tracking, allowing you to spot where visitors drop off and fix website issues affecting their experience. Additionally, customizable feedback forms enable you to gather direct insights from users, learn about their pain points and immediately resolve issues to increase their satisfaction.
Committed to user and data privacy, FullSession fully complies with GDPR, CCPA, and PCI standards, ensuring secure data handling.
Book a demo now to see how FullSession can help optimize your website’s performance and user experience.
FullSession is the first choice of:
FullSession supports tracking user behavior on websites, web apps, landing pages, and online stores. It also offers mobile user session recordings.
Whether you're using Shopify, WordPress, Wix, or BigCommerce, FullSession integrates effortlessly with these platforms to help you monitor user behavior.
With support for Zapier, open APIs, and modern webhooks, you can integrate FullSession with a variety of other apps, automating data flow and ensuring everything works across your systems.
FullSession offers live chat and email support, and a help center that provides step-by-step guides and FAQs to troubleshoot common issues.
FullSession provides flexible pricing plans to suit businesses of all sizes. Starting at just $39 per month, the Starter Plan includes key features like session recordings, unlimited heatmaps, and up to 5,000 sessions per month, making it a cost-effective solution for smaller businesses.
As your needs grow, you can move to higher-tier plans, such as the Business Plan, which provides additional features and increases session limits. For large enterprises, FullSession offers a custom Enterprise Plan to fit specific requirements.
Additionally, if you opt for an annual subscription, you’ll enjoy a 20% discount on all plans, offering significant savings for long-term users. Visit the Pricing page to learn more.
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Dynatrace RUM is an analytics and automation platform that provides businesses with deep insights into user interactions across websites, web apps, and mobile platforms.
It tracks user behavior and links data to your back-end systems for a comprehensive view of how performance issues affect user experience.
Dynatrace has an average user rating of 4.5 out of 5 stars based on 1,248 reviews on G2.
Image source: G2
Dynatrace RUM is suited for large enterprises needing full-stack monitoring, IT teams focused on performance optimization, and development teams troubleshooting complex issues.
Dynatrace RUM supports tracking on both web and mobile platforms.
Dynatrace integrates with cloud services, CI/CD tools, and DevOps systems, enabling performance tracking and automation across the stack.
Dynatrace offers live chat and email. It also provides online resources like documentation, tutorials, and community forums.
Dynatrace offers custom pricing based on usage, typically tailored to large businesses. Real user monitoring costs $0.00225 per session.
Image source: G2
Retrace is an application performance management tool that helps developers track user interactions while monitoring web app performance. It helps identify performance issues, track errors, and optimize the user experience.
Retrace has an average user rating of 4.2 out of 5 stars based on 56 reviews on G2.
Retrace is suitable for development teams and small to medium businesses needing a combined solution for user monitoring and performance tracking.
Retrace supports web platforms and integrates with common development environments.
Retrace integrates with DevOps tools and services, such as Jira, Oracle, and Azure, helping streamline performance monitoring and error tracking within the development workflow.
Retrace offers email support and access to a comprehensive online help center.
Retrace provides tiered pricing based on the number of applications and servers you want to monitor. It's flexible enough for small businesses while offering features that scale with larger teams. Subscription-based pricing ensures you pay for only what you need.
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Datadog is a monitoring platform for cloud applications that tracks and analyzes user interactions on websites and applications in real-time.
It offers visibility into how users experience your site, linking front-end performance issues to back-end infrastructure, making troubleshooting and improving overall performance easier.
Datadog has an average user rating of 4.3 out of 5 stars based on 532 reviews on G2.
Datadog RUM is used by DevOps teams and enterprises managing complex applications, providing real-time insights into user behavior and system performance.
Datadog RUM supports both web and mobile platforms.
Datadog RUM integrates with Datadog’s larger ecosystem, including infrastructure monitoring, logs, and APM tools, providing unified monitoring and alerting capabilities across the stack.
Datadog provides support via live chat, phone, and email, as well as a robust knowledge base and community forums to assist users.
Datadog RUM follows a usage-based pricing model, which you can customize based on your needs. Their basic APM plan starts at $31 per host per month for core features like live trace search and analytics, universal service monitoring, and performance metrics.
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New Relic is a cloud APM that tracks how users interact with your website or web applications in real-time. It provides real user data into front-end performance, helping businesses identify and resolve issues that impact user experience, such as slow load times, errors, and inefficient code.
New Relic has an average user rating of 4.3 out of 5 stars based on 450 reviews on G2.
New Relic suits businesses and development teams looking to monitor real-time front-end performance.
New Relic supports web platforms, monitoring desktop and mobile web experiences for a complete view of user interactions.
New Relic integrates with its APM tools and other New Relic services, allowing users to monitor front-end and back-end performance in one platform. It also integrates with popular DevOps tools and cloud services.
New Relic offers support through email and a knowledge base.
New Relic offers a free tier with limited features. However, as your monitoring needs grow, premium plans provide more advanced features and pricing based on usage and performance data volume.
The comparison table below highlights the top RUM tools, helping you decide which one best fits your needs based on key features.
FullSession | Dynatrace | Retrace | Datadog | New Relic | |
Real-time user tracking | ✔ | ✔ | ✔ | ✔ | ✔ |
Session recordings | ✔ | ✔ | ✔ | ✔ | ✔ |
Heatmaps | ✔ | ✘ | ✘ | ✘ | ✘ |
Conversion funnel analysis | ✔ | ✔ | ✘ | ✘ | ✘ |
Error tracking | ✔ | ✔ | ✔ | ✔ | ✔ |
Customer feedback forms | ✔ | ✘ | ✘ | ✘ | ✘ |
Mobile app support | ✘ | ✔ | ✘ | ✔ | ✔ |
Monthly pricing | $39 | n/a | n/a | $31 | n/a |
After reviewing the top real user monitoring tools, FullSession stands out as the best option for businesses seeking to optimize user experience and website performance with powerful user behavior analytics features.
Here are the key benefits that make it the top option:
Start a Free Trial to Experience FullSession
Capture all user interactions, spot trends and patterns and drive improvements without compromising your website performance.
Real user monitoring tools are essential for any online business that wants to improve user experience, track performance, and ensure their website or app runs smoothly.
By offering real-time insights into how actual users interact with your platform, these tools help identify problem areas, optimize conversion funnels, and improve overall performance, leading to better customer satisfaction and business growth.
Among the best tools available, FullSession stands out for its comprehensive features, real-time tracking, and user-friendly interface. It helps you analyze user behavior and ensure privacy and efficient data management, making it the first choice for businesses of all sizes.
Book a demo today to discover how it can transform your website performance and user experience.
A real user monitoring (RUM) tool tracks and analyzes the actual interactions of users on websites or apps in real time. It helps businesses understand how users experience their platform by monitoring performance and core web vitals, detecting errors, and providing insights to improve user experience.
An example of real user monitoring is session recordings, where the tool captures user actions like clicks, page views, and interactions, allowing businesses to see how users navigate their website or app and identify any issues they face.
Datadog Real User Monitoring (RUM) tracks real-time user interactions, linking front-end performance issues to back-end infrastructure. It helps teams troubleshoot problems quickly and optimize the user experience by providing full-stack visibility and critical performance data.
Dynatrace Real User Monitoring is used to track every user transaction or interaction across websites and apps. It provides insights into how performance issues affect user experience by linking front-end interactions with back-end systems, helping teams fix problems and improve overall efficiency.
RUM tracks the actual interactions of real users on a website or app, providing insights into how the platform performs under real conditions. It focuses on real-time data from real user behavior, identifying issues as they occur. On the other hand, synthetic monitoring uses automated scripts to simulate user interactions, testing performance and functionality under controlled conditions.