Thoughts About Digital Experience, User Behavior Analytics

How you manage customer feedback will dictate how well you can meet customer expectations and increase their overall satisfaction. However,…

Unsatisfied customers don’t just mean you’re missing out on sales. They can also lead to negative feedback–and, therefore, a negative…

How you manage your data will ultimately affect how well you understand your customers, their wants, needs, complaints, praises, and…

Everyone has answered a client satisfaction questionnaire or customer satisfaction survey at least once. Chances are, you’ve probably abandoned some…

So you’ve built a product that solves a specific problem of your target audience. And in your humble opinion, it’s…

Sometimes, the best way to find out if your product is good is to just ask the person using it.…

Loyal customers are the best assets for any business. They buy what you sell and are happy to do so,…

The customer experience starts as soon as a prospective customer visits your website. At this point, the experience they have…

Survey Monkey has earned quite a name for itself in the digital marketing space for a lot of good reasons.…